Last updated: September 25, 2026

Refund Policy

Plain and simple — exactly when you get a refund and how the money comes back.

Full refund within 7 days of payment, if you have not used the credits from the plan you just bought.

1. When you get a full refund

You get your money back in full when both conditions are met:

  • You ask within 7 days of paying.
  • You have not used the credits from the plan you bought — your current credit balance is still at least the number of credits that plan added. Free credits and credits you already had before buying count as used first.

Example: you have 200 free credits and buy Pro (+1,200 credits), a balance of 1,400. If you used 100 (1,300 left), you still get a full refund. If you used 300 (1,100 left), you have dipped into the plan credits, so the purchase is no longer refundable.

Applies to monthly plans, yearly plans and credit top-ups.

2. Yearly plans after the first 7 days

For yearly plans, after the first 7 days you can still ask for a refund covering the months you have not used. Requests are reviewed by our support team.

3. Monthly plans after the first 7 days

We do not refund a paid monthly period after the first 7 days. You can stop renewing at any time; your plan stays active until the end of the period you paid for.

4. Credits lost to a system error

If creating or editing a page with AI fails because of an error on our side, the credits are returned to your account automatically — no request needed. Automatic returns have anti-abuse limits; if you hit repeated errors and the credits have not come back, contact us.

5. How to request a refund

Send your request through any of these channels:

Include your Trano account email and the transaction ID. You will find the transaction ID in your receipt email and under “Invoices & receipts” on the Plan & Billing page.

6. When you get your money back

  • Paid by VietQR / bank transfer (VND): we transfer the money back to the account you paid from, within 5 business days of confirming your request.
  • Paid by international card (USD, via LemonSqueezy): the refund goes back to your original card or PayPal account. Banks usually take 5–10 business days to show it.

7. After a refund

Your account moves to the Free plan. Credits from the refunded plan are taken back (your balance never goes below zero). Pages above the Free plan limit are paused — not deleted, and you can turn them back on when you upgrade. Custom domains are removed from the account.

8. E-invoices

If an e-invoice was already issued for the payment, Trano issues an adjustment invoice as required after the refund.